Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, with tracking information provided via email once the package departs our warehouse.
Do ELEGOO 3D printers come with a warranty?
Yes, we offer a 1-year limited warranty on our 3D printers (excluding consumable parts like LCD screens, FEP films, and nozzles which have specific shorter coverage periods) to ensure your hardware remains in top working condition.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping any items back.
Where can I download the latest firmware and slicing software?
You can find all relevant firmware updates, manual PDFs, and recommended slicing software profiles on the 'Download Center' section of our official website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Afterpay for eligible purchases.
How do I contact technical support if I have a printing issue?
Our technical support team is available via email at service@elegoo.com. Please include your order number, printer model, and a brief description or photo of the issue for faster assistance.